Frequently Asked Questions

How long before my business sees results?

The answer varies, depending on the campaign and the business. At Attention Experts, we have demonstrated results to our clients within six to nine months on average.

Our case studies can give you an idea of the results of campaign results and the estimated time to see a return-on-investment in your business. 

Every business is different. Our advice is to book a 30-minute strategy session to find out how Attention Experts can help your business.

How much should I be spending on social media ads?

The amount to spend on ads depends on the goal and the time of the campaign. 

At Attention Experts, we advise an amount that would be most suitable for results on your campaign, generally, the very minimum we would look at is around $450-$600 per month on a metro area. However, there are campaigns that can go much higher, it all depends on what factors that will produce a return. Sometimes lower ad spend can be less productive for your campaign. 

It’s also important to give time for the campaign to grow. Some businesses can take up to 6 to 9 months to see results. 

Check our social media advertising package to find out more.

We have a marketing team in-house. Do we still need your services?

Absolutely, we are here to help you grow your business.  

In addition to our Strategy and Management services, we are able to run with our highly experienced social media consultants, face-to-face or online in-house training & workshops to support your team across all aspects of your social media and digital marketing. 

Our Social Media Consulting SUPPORT package is made to help your business stop wasting time and money on things that don’t work and optimise for items that do work. 

An Attention Experts certified consultant will be assigned as your dedicated guide to help you implement a high-quality social media campaign. Each training is followed up to ensure implementation of the guided framework is running smoothly.

Check out our Consulting Support Packages.

Are there any lock-in contracts?

No, at Attention Experts, we don’t lock our clients into contracts or commitments. We love building long-term relationships with our clients and don’t feel we need to tie clients into a contract to develop this. We instead should develop our client-agency relationship through a productive working relationship instead of a written commitment.

We offer a month to month retainer pricing model. This allows you to have a clear cost structure for your campaigns, without the anxiety of being locked into an agreement. Also, any performance on the campaign, you can keep as we do not take commission, we are incentivised purely by retaining your business!

To find out more about our services contact us today.

What sort of results would businesses like mine expect?

It all depends on your company’s goals. Depending on what your business requires ultimately determines how we approach your social media strategy. 

Our services can help you deliver your company’s desired results including creating a social media strategy to help you reach the right audience, growing your database, creating touchpoints, increasing leads, and generating more sales.

Our case studies are clear examples of the results we deliver to our clients. 

At Attention Experts, we have experience across multiple industries and have helped businesses of all sizes achieve positive results.

How can I increase my likes, comments and followers?

These metrics are considered overt engagement, and we don’t really focus on increasing these metrics directly.

Instead, we prefer to focus on the metrics and actions that will impact your business’ growth.

These metrics are engagement statistics that show real engagement from a user and lead to business growth. Such as video watch rates and link clicks to a lead generation page or purchasing page.

These are more important and will have a direct impact on your overall ROI using social media whilst indirectly improving the overt engagement stats.

Is all your work done locally or overseas?

Yes, all work is made in Australia! Attention Experts’ work is done from our Australian-based offices, and no work with social media is outsourced or given to any offshore outsourcing entities.

You will be communicating directly with the people that are working on your campaigns.

Why is Attention Experts the best social media agency in Australia?

Over the last 5 years, we have helped over 500 businesses across 20 different industries. Attention Experts has increased sales, leads and enquiries by engaging with key audiences through high performing social media campaigns. 

We are a social media marketing agency led by data. Our content approach is driven by data. In everything that we do, we use data to bring the best results for our clients. We have built backend databases for businesses and cultivated their audiences with touchpoints to strengthen brand value and engagement, and of course, increase their leads, inquiries and sales.

The team at Attention Experts is consistently nominated as one of Australia’s top digital marketing companies. We’re a fast-growing social media agency and have won some outstanding awards for our hard work and expertise. See our awards here. 

At the moment, we are Australia’s most 5 star rated Social Media Agency based on Google reviews and Facebook reviews.

Check out our reviews and awards.

Do you offer a free strategy session?

Yes, we do! We offer a free 30-minute strategy session to help you: 

  • Review what you are currently doing with your social media channels. 
  • Understand how we can help your business in greater detail. 
  • After the strategy session, you will receive a customized social media strategy as well as valuable tips to start growing your business.

This free strategy session has no obligations. 

As a social media industry leader, we want to add value to your business from the very first meeting.  

The session can be conducted by zoom or in-person meeting. In addition, you can invite your social media coordinator or anyone who may benefit.

Book your free 30-minute strategy session today.

What Social Media platforms do you work on?

At Attention Experts, we work with any social media platform that is suitable for your business. Although we are not limited to them, we work with all the popular platforms such as; Facebook, Instagram, LinkedIn, Twitter, TikTok, Youtube and Pinterest.

With a proven track record, we can help you successfully steer your organic and paid social media advertising campaigns across multiple platforms.

All our packages include, but are not limited to:

  • Strategy and development towards brand value building.
  • Effective plans to increase engagement.
  • Building an increase in sales, enquiries and leads.

Check out our Social Media Marketing COMPLETE package and our Paid Advertising SOLUTION package to learn more about what each service includes. 

How many people work on my social media campaign?

In total, there are around five to seven dedicated experts who work on your campaign. They will make sure your campaign runs smoothly and is thriving.

This includes two points of contact for your campaign.

Your Client Growth Officer, who is your hard communication point. A dedicated point of contact to answer questions around the strategy of your campaign and any direct inquiries you have about your campaign.

Your Client Success Executive, who is your administration point of contact. A dedicated campaign administrator to ensure the content and administration of the campaign is aligned and tracked in the direction agreed upon.

How often will I receive reports about my campaign, and how do I know if we will reach our targets?

You will receive a report once a month, with clear information on whether the campaign is growing and how it is going in regards to reaching the agreed-upon metrics set out in the agreed briefs with you as our client.

In addition, you will have a fortnightly alignment call to discuss the progress of the campaign with your Client Success Executive. This is an opportunity to discuss content, results, upcoming events, new ideas, and anything related to the campaign.

Want to find out more? Book in a 30-minute Strategy Session.

How long is the onboarding process?

The total average onboarding process is 18 business days. We will start with an onboarding meeting, which is an opportunity for our Client Growth team to perform a deep dive audit into your business needs and goals for your social media campaign in detail.

After this meeting, all your suggestions are communicated back to the team in-house. Our strategy team will then devise a plan with clear KPIs and timelines (usually 90 days).

In approximately two weeks, you will have your campaign up and running.
A large part of this process is reliant on your responsiveness. The quicker you get back to us regarding changes and approvals, the quicker you will be onboarded.

Once your campaign is moving, we will optimise and establish the successful actions of your campaign to flesh out its maturity.

Do your campaigns run on Key Performance Metrics (KPIs)?

Absolutely. We are a data-driven social media agency, and everything we do has KPIs and key metric stats around it to optimise performance and lead to the very best results for our clients.

Here is a small sample of some of the metrics we focus on:

  • Return on Investment (ROI): Getting results that contribute to your company’s growth.
  • Qualified Traffic: Attracting qualified leads to be able to convert those leads into paying customers.
  • CPM / CTR: These are key markers in campaigns that involve paid advertising on social media.

Want to know more about which metrics could be the best for your campaign? Book a free 30-minute strategy session here.

Do you offer a solution for just content only?

Yes, we do. We offer a solution to help you with content strategy, creation and management.

Please get in touch with us if this is what you are looking for and we’ll be able to find a scope that would be able to help you with what your needs are.

Which industries do you help?

We help businesses across all industries and of all sizes.

At Attention Experts, we have a track record of delivering consistent results across 20 different industries in the B2B and B2C sectors in Australia, New Zealand, South East Asia and the UK.

See some of the clients we have helped.

Do you offer a social media paid advertising campaigns solution?

Yes, of course! We have a Social Media Paid Advertising SOLUTION package. This is a package that helps all paid social marketing head towards a return on investment trajectory which allows for the very best in optimisation with repurposing done every 90 days.

Attention Experts can assist you with creating your Facebook ads, Instagram ads and LinkedIn Ads campaigns, managing and optimising ads, plus all reporting and account management included. 

The Social Media Paid Advertising SOLUTION package is excellent for organisations with an in-house team doing content creation but need help with the paid social marketing side and improving its results. 

Perhaps, if you are looking to outsource for a complete solution and not manage anything in-house, we highly recommend you to check our Social Media Marketing Campaign COMPLETE package.

See our Strategy and Management packages.

Questions? We have the answers!

Get in touch with our team today, we’re happy to answer any questions you might have about social media or our services.